Right of withdrawal for Hangover Products
The customer has the right to withdraw from any order concerning the Hangover Products, without giving any reasons and with any declaration, provided explicit, delivered to Hangover.
If the customer intends to return the purchased products, he can write an email to hangover@hangoverskin.com or to whatsapp nr. +393312572790 with the order number and the Hangover staff will promptly process or respond to your request.
Once the registration is completed, the Customer can select one or more Products of which he intends to make the purchase, placing them in a virtual "cart", of which he will always be able to view the contents before forwarding the Order.
Information regarding the right of withdrawal (pursuant to article 49, paragraph 1, letter (h) of Legislative Decree No. 206/2005 "Consumer Code")
The customer has the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party other than the carrier and designated by the customer acquires physical possession of the last item ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party other than the carrier designated by the latter acquires physical possession of the last good.
To exercise the right of withdrawal, it is necessary to inform Hangover (DEG SRLS, 54033, via Bertoloni 58, Carrrara MS, Italy, email: hangover@hangoversmartskin.com) ("Hangover") of the decision to withdraw from this contract through any explicit declaration to that effect (for example, by a letter sent by post, or e-mail). To this end it is possible, but not mandatory, to use the standard withdrawal form which can be downloaded here or use the standard text indicated below. Where the customer decides not to use the standard withdrawal form attached, he must submit any other explicit statement of his decision to withdraw from the contract.
It is also possible to fill in and send the standard withdrawal form or any other explicit declaration to that effect via the Hangover website. In this case, Hangover will immediately send a confirmation of receipt of the withdrawal on a durable medium (for example via e-mail). The deadline set for withdrawal is considered to be met if the customer transmits his declaration before the 14-day deadline from the day on which the customer or a third party other than the carrier and designated by the customer acquires physical possession of the last well ordered. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party other than the carrier designated by the latter acquires physical possession of the last good.
Effects of withdrawal
Following withdrawal from this contract, Hangover will reimburse all payments made by the buyer, including delivery costs (except for any additional costs resulting from the choice of a different type of delivery than the standard offered by Hangover), without undue delay and in any case no later than 14 days from the day on which Hangover is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase phase, unless otherwise specified. In any case, the customer will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until the receipt of the returned products by Hangover or until the customer has demonstrated that the goods have been shipped, if earlier.
The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the purchase contract.
The Products must be returned - correctly packed in their original packaging, not damaged, damaged or soiled and equipped with all the accessories, instructions for use and documentation;
- in their original packaging, with an Order number, first name, last name and address, in order to allow Hangover to identify the customer;
- without obvious signs of use, if not those compatible with the performance of a normal article test (they must not bear a trace of prolonged use or in any case exceed the time necessary for a test and must not be in a state that does not allow resale).
If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be effective.
The costs of returning the goods shall be borne by Hangover provided that the goods are shipped from the country in which the delivery took place. Otherwise, the costs of the return will be charged to the customer. The customer is responsible for any decrease in the value of the goods resulting from the handling of goods other than that necessary to establish the nature, characteristics and functioning of the products themselves.
Standard withdrawal form:
The customer who intends to withdraw from the contract using the standard withdrawal form which can be downloaded here is requested to complete it and send it to:
Hangover (DEG SRLS, 54033, via Bertoloni 58, Carrrara MS, Italy, e-mail: hangover@hangoversmartskin.com)
Without prejudice to the possibility for the customer to exercise the right of withdrawal by communicating to Hangover any other explicit declaration of its decision to withdraw from the contract, alternatively to the use of the standard form indicated above the customer can use the following standard text
Dear DEG SRLS
Exercise of the right of withdrawal
With the present I / we (*) I notify the withdrawal from my / our (*) contract concluded for the purchase of the following goods / services (*)
- ordered the (*) / received the (*)
- name of the buyer: []
- buyer's address: []
- date
(*) Delete the useless wording
signature
Hangover (DEG SRLS, 54033, via Bertoloni 58, Carrrara MS, Italy, e-mail: hangover@hangoversmartskin.com)
Refunds
Invoices will be issued exclusively in electronic format.
Refunds are credited directly to the account or payment instrument used at the time of purchase. For payments made by bank transfer, the refund will be made to the account used for payment. For payments made through Paypal or credit card, the refund will be made to the Paypal account or credit card. For payments made by cash on delivery, the reimbursement will be made, alternatively, on the current account that the customer will indicate to Hangover. If a gift voucher was used for the order, Hangover will credit the amount back to the customer's account.
Customer care
The customer can contact Hangover Customer Service through the following contact details:
whatsapp +393312572790
email: hangover@hangoversmartskin.com/ degexcellence@gmail.com
Warranty for product defects and discrepancies and additional information
Purchases made on Hangover are governed by the rules of the Consumer Code on the subject of guarantee for product defects and discrepancies. The customer will therefore be granted the rights referred to in art. 130 of the Consumer Code and these rights must be exercised under the terms of art. 132 of the same Consumer Code.
The present GCS can be consulted on the website www.hangoversmartskin.com and can be saved using the relative command of the browser (usually, File -> Save as). You can also save and archive them in PDF format by clicking here. To be able to open the PDF file you need to have Adobe Reader installed on your computer, which can be downloaded for free from the www.adobe.it site, or other similar software.
It is possible to store the order details and download the GCS using the relative command of the browser to save the summary of the order that appears on the last screen of the purchase process, or waiting to receive the automatic confirmation message of the order that Hangover sends via email following the completion of the order. This confirmation message includes the details of the order and the Hangover CGV, and can easily be printed or saved using the functions provided by the e-mail programs.
Applicable law
The present GCS and purchase and sale contracts are governed by Italian law (and in particular by the Consumer Code - which in articles 46 to 67 govern distance contracts - and by Legislative Decree 70 of 09/04/2003 concerning trade electronic) and in light of this they must be interpreted.
For any dispute that may arise in connection with the GCS and / or purchase and sale agreements, customers can activate an out-of-court dispute resolution procedure in accordance with the requirements set out in articles. 141 et seq. of the Consumer Code. In the event that the Customer activates the aforementioned procedure, Hangover guarantees its participation in an attempt at an amicable settlement that the user can promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Chamber of Commerce of Milan.
The Customer also has the right to use the online dispute resolution procedure available on http://ec.europa.eu/consumers/odr/
Standard form for exercising the right of withdrawal:
via e-mail: hangover@hangoversmartskin.com
DOWNLOAD THE STANDARD FORM FOR EXERCISE OF THE RIGHT OF WITHDRAWAL
Best regards,
Hangover staff
HANGOVER SmartSkin a Brand of DEG SRLS
PI 01328610454